Discrimination is Against the Law
Boundary Community Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Boundary Community Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, or because a patient is covered by a program such as Medicaid or Medicare. If this facility provides emergency services, it must not deny those services to a person who needs them but cannot pay for them.
Boundary Community Hospital:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Patient Advocate.
If you believe that Boundary Community Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, 6640 Kaniksu Street, Bonners Ferry, Idaho 83805 (208) 267-3141 ext 4283, firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Hospital Price Transparency
In accordance with Centers for Medicare & Medicaid Services’ (CMS) Hospital Price Transparency guidelines, Boundary Community Hospital provides additional Website tools that can help patients better anticipate and understand the cost of healthcare. These new Price Transparency Tools include a Price Estimator, List of Hospital Standard Charges (chargemaster), Hospital Average Charges by Type of Patient Group (MS-DRGs) and 300 “Shoppable Services” prices. Click HERE for access to Boundary Community Hospital’s Price Transparency Tools.
Patients with pricing questions are encouraged to call 208-267-3141 ext. 4244 to speak with a Patient Financial Counselor or contact a Patient Financial Services (PFS) representative by clicking HERE.