Patient Resources

Patient ResourcesFind out more about resources available to our community and patients at Boundary Community Hospital and Boundary Community Clinics.

Privacy Practices / HIPAA (PDF)

Discrimination is Against the Law

Boundary Community Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Boundary Community Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, or because a patient is covered by a program such as Medicaid or Medicare. If this facility provides emergency services, it must not deny those services to a person who needs them but cannot pay for them.

Boundary Community Hospital:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Patient Advocate.

If you believe that Boundary Community Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, 6640 Kaniksu Street, Bonners Ferry, Idaho 83805 (208) 267-3141 ext 4283, You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW

Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at

Hospital Pricing

In order for our patients to gain a clear understanding of the cost of healthcare services and for an estimate for services performed, Boundary Community Hospital encourages patients to contact our Patient Financial Services, (PFS), department to speak to a patient representative.

The Patient Financial Services, (PFS), representatives can provide you information which includes an estimate of the cost of services and an estimate of your out-of-pocket expenses based on what we know about your current insurance benefits.

Please be aware, there are many variables that can impact your final out-of-pocket expenses. These variables may include, but are not limited to: length of time spent in surgery or recovery, supplies and medications needed, additional tests required by your physician, or any unexpected conditions that may arise.

Boundary Community Hospital, in accordance with these rules for pricing transparency, has provided our patients the ability to download hospital charges and pharmacy charges. As individual charge amounts are subject to change (i.e. they may increase or decrease over the course of the year), there is no guarantee that the charges shown in these files will match the charges billed. Charges are current only as of the date the data is linked to our website (this date is included at the top of each file).

To speak to a PFS representative you may call, 208-267-3141 extension 4244 or you may contact PFS on line by clicking here.

Interpreter Services Available

ATTENTION: Language assistance services, free of charge, are available to you. Please call 1-800-752-6096.
LanguageLine Insight Video Interpreters available.

Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-752-6096.

Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-752-6096.

Français (French)
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-800-752-6096.

Srpsko-hrvatski (Serbocroatian)
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-800-752-6096.

繁體中文 (Chinese)

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-752-6096.

Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-752-6096.

日本語 (Japanese)
注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-752-6096 まで、お電話にてご連絡ください。

Português (Portuguese)
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-800-752-6096.

العربية (Arabic)
6096-752-800-1 ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم

한국어 (Korean)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-752-6096번으로 전화해 주십시오.

Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-752-6096.

Română (Romanian)
ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 1-800-752-6096.

नेपाली (Nepali)
ध्यान 􀇑दनुहोस:् तपाइ􀉍ले नेपाल􀈣 बोल्नहन्छ भन तपाइ􀉍को 􀇓निम्त भाषा सहायता सवाहरू 􀇓नःशल्क रूपमा उपलब्ध छ । फोन गनुहोसर् ्1-800-752-6096 ।

Italiano (Italian)
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-800-752-6096